Repair and Recycling Partner Terms

01The service

Machina+ operates a repair and recycling booking platform at machinaplus.com and a partner portal at partner.machinaplus.com. Under this agreement, Machina+ will create and display a profile showing the Partner’s business name, areas, working hours, services, rate card, turnaround and guarantee (“the Repair Profile”), and will pass customer bookings for those services to the Partner. Services may include repair, installation, refurbishment, trade in and recycling collection.

Machina+ is a listing and booking service. The Partner remains the contractor of record for all repair and installation work it performs. Machina+ does not perform repairs, does not supply parts, does not process the Partner’s charges, and takes no share of them.

02Fees

Machina+ charges the Partner no listing, subscription, quoting or data entry fee. Machina+ charges a commission on the value of each job that originates on the platform, whether booked at the listed price or through a selected quote, at the rate set out in the fee schedule (TBF), which Machina+ will confirm in writing before the Repair Profile goes live. Commission is invoiced monthly on completed jobs and is not charged on work that reaches the Partner outside the platform.

Machina+ may change the fee schedule or introduce pricing for optional additional services. Any change will be communicated at least 30 days before it takes effect. If the Partner does not accept the pricing, the Partner may terminate under clause 10 before it takes effect, without charge.

Optional paid services (such as device collection and return, or promoted placement) require a separate written opt in. Registering as a partner does not enrol the Partner in any paid service.

03Your information and licence to display it

The Partner grants Machina+ a limited, non exclusive, revocable, non transferable licence to reproduce and display the Partner’s business name, logo, services, rate card, turnaround, guarantee and related profile information on the Machina+ platform and in Machina+ marketing that features repair partners, for the duration of this agreement only.

This licence ends when this agreement ends, and the Repair Profile will be removed from public view within 7 days of termination. The Partner retains all ownership of its information. Machina+ will not sell the Partner’s information, and will not licence it to third parties except as needed to operate the platform (for example, hosting providers).

04Accuracy of the rate card

The Partner is responsible for the accuracy of the services, prices, turnaround and guarantee it provides, by whichever channel it chooses (portal or WhatsApp). Prices shown on the Repair Profile must be the prices the Partner charges, or a from price where the Partner quotes each job after seeing the device.

Where a rate card has not been confirmed within the platform’s freshness window, or a price is disputed by a customer, Machina+ will hide that service from results rather than display information that may be wrong. Machina+ may also correct obvious clerical errors and will notify the Partner when it does.

Charging a customer more than the listed price, or more than an accepted quote, without the customer’s agreement is a breach of this agreement and grounds for immediate delisting under clause 10.

05Bookings

A booking passed to the Partner contains the device, the fault as described by the customer, any photos or videos the customer added, the customer’s chosen time, and the address or a drop off arrangement. The Partner may accept or decline a booking within the response window shown on it. A booking that is not accepted within the window is offered to another partner.

An accepted booking is a commitment by the Partner to attend, or to receive the device, at the agreed time, and to perform the work at the listed price or the accepted quote, within the turnaround shown on the Repair Profile unless the customer agrees otherwise.

The Partner performs all work under its own licence, at its own risk and with its own tools and parts. The Partner is responsible for the quality of its work, for the safety of the customer’s device while in its care, and for the guarantee shown on its Repair Profile. Machina+ is not a party to the repair contract between the Partner and the customer and gives no guarantee of its own for the Partner’s work.

Repeatedly declining, missing or cancelling accepted bookings is grounds for suspension or delisting under clause 10.

06Quote requests

Where a repair needs assessment before a price, Machina+ sends the customer’s request to every Partner that covers the device category and the governorate, or to the Partners the customer selects. A request contains the device, the fault as described by the customer, any photos or videos, and the governorate. It does not contain the customer’s name, phone number or address, and it does not contain any other Partner’s quote.

The Partner may quote inside the window shown on the request, or pass. A quote states a minimum and a maximum price in Bahraini dinars, the number of days to complete the work from receipt of the device, what the price covers, and the guarantee period, which may not be less than 30 days. Quotes are sealed: no Partner sees another Partner’s quote, and the customer sees quotes without Partner names until the customer selects one.

A Partner may instruct Machina+, through the portal, to send its rate card price automatically as its quote for any request that matches a rate card entry. A quote sent this way binds the Partner exactly as a quote it typed.

When the customer selects the Partner’s quote and pays the booking fee, the quote becomes an accepted booking under clause 5. The maximum figure in the quote is a ceiling for the fault described. If the Partner, on inspection, finds work outside the fault described, it must send a revised quote through the platform and may not proceed until the customer accepts it. Invoicing above the ceiling without such acceptance is a breach and grounds for immediate delisting under clause 10.

The booking fee paid by the customer belongs to Machina+ and is credited to the customer against the Partner’s final invoice as set out in the fee schedule. Until the job starts, Machina+ handles all communication with the customer, arranges collection and return, and passes the customer’s address to the Partner before the collection. The Partner must not contact the customer outside the platform before that point.

07Customer data

Customer details in a booking (name, phone number, address, device details and photos) are provided to the Partner for that booking only. The Partner must not use them for marketing, share them with anyone outside the job, or keep them longer than the job and the guarantee period require.

The Partner must handle customer devices and the data on them with care, must not access personal data on a device beyond what the repair requires, and must not copy or keep any of it.

08Recycling, trade in and disposal

Where the Partner offers recycling collection, trade in or refurbishment, a booking is a commitment to collect or receive the device at the agreed time and, for a trade in, to pay the value shown on the Repair Profile or the value quoted on sight and accepted by the customer.

The Partner must erase all personal data from any device it receives, by the method named on its Repair Profile, before the device is refurbished, resold, parted out or disposed of, and must confirm the erasure to the customer through the platform.

The Partner must dispose of electronic waste, batteries and parts in accordance with the laws of the Kingdom of Bahrain and must not export, dump or resell waste in breach of them. Machina+ may ask for evidence of the Partner’s disposal route at onboarding and periodically thereafter.

Refurbished devices offered for sale through Machina+ must be marked as refurbished, with the Partner’s guarantee shown.

09Eligibility and verification

The Partner must hold a valid Commercial Registration (CR) in the Kingdom of Bahrain, or, for an individual, a valid Sijili licence. The person accepting this agreement confirms they are the owner of the registered entity or a manager authorised to act for it. The Partner consents to Machina+ verifying the registration against Sijilat records before the Repair Profile goes live and periodically thereafter.

The Partner must comply with all laws applicable to its business, including consumer protection and VAT rules where registered, and must hold any brand authorisation it claims on its Repair Profile.

10No exclusivity

Nothing in this agreement restricts the Partner from taking work, listing or advertising on any other platform or channel, at any time. Machina+ does not condition any feature, rate or placement on exclusivity.

11Term, termination and suspension

This agreement starts when Machina+ confirms the Partner’s registration and continues until terminated.

By the Partner. 30 days’ written notice at any time, for any reason. Notice by WhatsApp message or email to Machina+’s official numbers or addresses is valid. The Repair Profile comes down at the end of the notice period, and the licence in clause 3 ends with it. Bookings already accepted are still honoured.

By Machina+. Machina+ may suspend or delist the Repair Profile immediately, without notice, where accepted bookings are repeatedly missed, where the Partner charges above the listed or quoted price, where the rate card is materially or repeatedly inaccurate, where the CR or Sijili is invalid, expired or suspended, where the Partner breaches this agreement, where the account is used for fraudulent, deceptive or illegal activity, or where required by law. For any other reason, Machina+ will give the Partner 30 days’ notice.

12Service disclaimer and liability

The service is provided “as is”. Machina+ makes no guarantee of booking numbers, revenue or uninterrupted availability of the platform. To the maximum extent permitted by Bahraini law, Machina+’s total liability to the Partner under this agreement is limited to the fees the Partner paid to Machina+ in the 12 months before the claim (which, during the Founding Period, is BD 0.000), and neither party is liable to the other for indirect losses such as lost profits.

Nothing in this clause limits liability that cannot be limited by law.

13Changes to these terms

Machina+ may amend these terms by giving the Partner at least 30 days’ notice by WhatsApp and portal notification. If the Partner does not accept an amendment, it may terminate under clause 10 before the amendment takes effect. Continuing to use the service after the effective date constitutes acceptance.

14Personal data (Privacy Policy)

Machina+ collects the contact person’s name, role, phone number and language preference to operate the service, verify the account, pass bookings and provide support. This data is processed in accordance with Bahrain’s Personal Data Protection Law (Law No. 30 of 2018).

We use WhatsApp for service messages (verification, status updates, bookings, rate card intake) with the contact’s consent, given at registration. We do not sell personal data or use it for third party marketing.

Contacts may request a copy, correction or deletion of their personal data at any time via WhatsApp or partners@machinaplus.com. Deletion is subject to legal record keeping duties.

15Governing law and disputes

This agreement is governed by the laws of the Kingdom of Bahrain. The parties will first attempt to resolve any dispute informally, starting with Machina+ partner support on WhatsApp, then a written complaint answered within 10 working days. Unresolved disputes are subject to the exclusive jurisdiction of the courts of the Kingdom of Bahrain.

16Record of agreement

On acceptance, Machina+ sends the Partner a copy of these terms (PDF, in the Partner’s chosen language) by WhatsApp, and a copy remains available for download in the partner portal at all times, together with the version number and the date of acceptance.